In our operations, we undertake to comply with the Fair Play Rules and Electronic Commerce Rules of the Suomen Suoramarkkintinitiliitto ry (SSML) and the laws on consumer trade.
A customer relationship with us is created when you order the products we offer. At the same time, you accept our general terms and conditions:
Product and price information
Product and price information for all products can be seen on our website. The prices in the price list do not include postage unless otherwise stated.
Delivery and costs
Orders are delivered by letter or larger orders as a package via Posti. Postage 2.95e and orders over 40e free of charge.
We usually deliver orders by letter mail within one or two days of ordering. We will try to inform you if the delivery time is longer than mentioned above.
Incorrect delivery address
You can order our products without additional costs to an address other than your own permanent address. In this case, in addition to your own address, enter the desired delivery address on the order form. You can e.g. order as a gift, in which case we will deliver the products to the recipient's address and the invoice to you. You can also order to your own temporary address.
Failure to deliver
We reserve the right not to deliver the order citing credit information, incomplete personal information or other similar circumstances.
The products and their postage are paid when ordering. In the online store, you can pay with the following payment methods: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankkit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken and credit cards. Payment is made through Paytrail Oyj's website. The payment method is also bank transfer as an advance payment.
Payments with Visa, Visa Electron or MasterCard cards
If you want to pay with Visa, Visa Electron or MasterCard cards, Joverec Oy acts only as a marketer of products and services and
also delivers the products to the buyer. Paytrail Oyj is responsible for complaints.
Paytrail Oyj works with Visa, Visa Electron or
In payments made with MasterCard cards, as the seller of the product and the store
arises between the customer and Paytrail Oyj . Seller's responsibility
are all trade-related obligations. Paytrail Oyj is
also the payee.
y ID: 2122839-7
Program arc 10
Phone: 0207 181830
The payment and financing service related to online banking is implemented by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj buys the payment and accounts it to the merchant. From the user's point of view, the service works just like traditional online payment.
Customers always have a 14-day return right in accordance with the Consumer Protection Act, which is counted from receiving the product.
The right of return applies to unused products. The product and packaging must be in salable condition. After removing the protective plastic from CDs, the disc can no longer be returned. We hope to contact our customer service before the return to agree on the return policy.
Shipments damaged in transit
If the package is damaged in transit and if the ordered products are also damaged, file a damage report at the post office immediately. After that, contact us regarding the delivery of the new product.
Error in the product
If there is a material or manufacturing defect in the product you ordered, we will be responsible for the product's defects even after the 14 days mentioned above. We ask you to contact our customer service immediately after noticing a fault, preferably by phone or email. This way we can fix the situation as quickly as possible.
Lauluhuone.fi is not responsible for Lauluhuone.fi preventing, hindering or delaying the delivery of the order from a situation beyond the control, such as war, natural disaster, export or import ban, official decision, disruption of public transport or energy distribution, labor dispute or other similar activity that complicates or prevents the operation of Lauluhuone.fi , or from a situation such as death, illness or other minor or humanely justifiable from an existing obstacle or disturbance.
05720 GOOD LUCK